Privacy Policy

1. Introduction

At Capitrilod ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (capitrilod.com) or use our 3D printer calibration services.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you use our website or services:

• Contact Information: Name, email address, phone number, and postal address
• Service Information: Details about your 3D printer, service requirements, and calibration needs
• Payment Information: Credit card details, billing address, and other financial information necessary for processing payments (Note: payment processing is handled through secure third-party payment processors)
• Communication Records: Records of your communications with us, including emails, phone calls, and in-person interactions

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• Device Information: IP address, browser type, operating system, and device details
• Usage Data: Pages visited, time spent on pages, referring website addresses, and other browsing patterns
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see our Cookie Policy for details)

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, operating, and maintaining our website and services
• Improving, personalizing, and expanding our website and services
• Processing and fulfilling your requests, orders, and service bookings
• Communicating with you about appointments, services, and updates
• Sending you marketing and promotional communications (with your consent)
• Responding to your comments, questions, and customer service requests
• Analyzing usage patterns and trends to improve user experience
• Protecting our website, services, and users from fraudulent, unauthorized, or illegal activity
• Complying with legal obligations

4. Sharing Your Information

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our business or assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court or government agency).
• With Your Consent: We may share your information with third parties when we have your consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no electronic transmission or storage of information is 100% secure, and we cannot guarantee absolute security.

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting [email protected].

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will remove it from our systems or anonymize it so that it no longer identifies you.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request access to the personal information we have about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your information.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal information in certain circumstances.
• Withdrawal of Consent: You may withdraw your consent at any time for activities for which you previously consented.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

8. Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails, or by contacting us directly. However, you will continue to receive service-related communications that are necessary for the administration of your account or services.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Capitrilod. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than the one in which you reside. By using our website or services, you consent to the transfer of your information to countries that may have different data protection rules than your country. We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the revised policy will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Capitrilod
Verkstadsgatan 12
171 41 Solna
Stockholm, Sweden
Email: [email protected]
Phone: +46 8 421 47 21