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Terms of Service

Last Updated: December 1, 2023

1. Introduction

Welcome to Capitrilod. These Terms of Service ("Terms") govern your use of the Capitrilod website (capitrilod.com) and the 3D printer calibration services provided by Capitrilod ("Services").

By accessing our website or using our Services, you agree to these Terms. If you do not agree to these Terms, please do not use our website or Services.

2. Acceptance of Terms

By accessing our website or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Cookie Policy, which are incorporated by reference into these Terms.

3. Services Description

Capitrilod provides calibration, setup, troubleshooting, and optimization services for 3D printers. Our Services include but are not limited to:

  • Initial 3D printer setup and calibration
  • Performance optimization for existing 3D printers
  • Troubleshooting and repair services
  • Advanced calibration workshops and training

The specific details, scope, and pricing of Services will be outlined in a separate service agreement or order confirmation provided to you before the commencement of Services.

4. User Accounts

Some portions of our website or Services may require you to create an account. When you create an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized use of your account
  • Be responsible for all activities that occur under your account

We reserve the right to disable your account if we determine, in our sole discretion, that you have violated these Terms.

5. Service Appointments and Cancellations

5.1 Scheduling

When you schedule a service appointment with Capitrilod, you agree to:

  • Provide accurate information about your 3D printer and service needs
  • Be available at the scheduled time and location
  • Provide reasonable access to your 3D printer and workspace

5.2 Cancellations and Rescheduling

If you need to cancel or reschedule a service appointment, please notify us at least 24 hours in advance. Cancellations with less than 24 hours' notice may be subject to a cancellation fee equivalent to 25% of the service cost.

Capitrilod reserves the right to reschedule appointments due to unforeseen circumstances, technical difficulties, or force majeure events. We will make every reasonable effort to notify you as soon as possible in such cases.

6. Payment Terms

6.1 Pricing

The prices for our Services are provided on our website or in personalized quotes. All prices are in Swedish Krona (SEK) and include applicable taxes unless otherwise stated.

We reserve the right to change our prices at any time, but changes will not affect orders that have already been confirmed.

6.2 Payment Methods

We accept payment through credit/debit cards, bank transfers, and other methods as specified on our website. Payment is required in full before or at the time of service, unless otherwise agreed in writing.

6.3 Refunds

If you are not satisfied with our Services, please contact us within 7 days of service completion. We will work with you to resolve any issues. Refunds are provided at our discretion and will be considered based on the specific circumstances of each case.

7. Service Warranty

We stand behind the quality of our Services and offer a 30-day warranty on calibration services. If issues directly related to our calibration work occur within this period, we will address them at no additional cost.

This warranty does not cover:

  • Issues resulting from normal wear and tear
  • Damage caused by improper use or maintenance
  • Problems arising from modifications made by you or third parties after our service
  • Issues with parts that were not included in the original service scope

8. Intellectual Property

8.1 Our Intellectual Property

All content on our website, including text, graphics, logos, images, videos, and software, is the property of Capitrilod or our content suppliers and is protected by Swedish and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written consent.

8.2 Your Use of Our Content

We grant you a limited, non-exclusive, non-transferable license to access and use our website content for personal, non-commercial purposes related to your use of our Services.

9. User Conduct

When using our website or Services, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Interfere with or disrupt our Services or servers
  • Attempt to gain unauthorized access to any part of our website or Services
  • Use our website or Services for any illegal or unauthorized purpose
  • Transmit any viruses, malware, or other harmful code

10. Limitation of Liability

To the maximum extent permitted by law, Capitrilod shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or Services.

Our total liability for any claims under these Terms shall not exceed the amount you paid to us for the Services that are the subject of the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Capitrilod, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of our website or Services, or your violation of these Terms.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. The updated Terms will be posted on our website with a revised "Last Updated" date. Your continued use of our website or Services after the posting of updated Terms constitutes your acceptance of the changes.

13. Termination

We may terminate or suspend your access to our website or Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use our website and Services will immediately cease.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Sweden.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Capitrilod regarding our website and Services, and supersede any prior agreements or understandings.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Capitrilod
Verkstadsgatan 12
171 41 Solna
Stockholm, Sweden
Email: [email protected]
Phone: +46 8 421 47 21
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